Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

All over UAE, We are shipping through Apex Courier. ( 1 to 2 Working days Delivery) Oman - We use SpeedLine Courier (3 to 4 working days Delivery) India - Speed Post ( 3 to 7 working days Delivery ) Rest of the countries - DHL Express. (3 to 5 Working Days Delivery)

Is there any charges for shipping ?

Shipping is completely free within city limits across the UAE. For deliveries to remote areas, an additional charge of AED 60 will apply.

How Long Will It Take To Get My Package?

The standard delivery time across the UAE is 1 to 2 working days.

PAYMENT

What Payment Methods Are Accepted?

We offer a range of secure payment options on our website, including debit and credit cards, along with Cash on Delivery in India and UAE for your convenience.

Is Buying On-Line Safe?

Your transactions are securely processed through Stripe, a globally trusted payment platform. With advanced SSL encryption in place, we ensure a highly secure and protected checkout experience.

Order & Returns

How do I place an Order?

On the product page, you can choose between Hard Copy and Online Subscription based on your preference. Select your desired option and click on “Buy Now.” Enter your details, choose your preferred payment method, and click on “Place Order” to complete your purchase. For hard copy orders, your book will be delivered to your address within the specified timeline. For online subscriptions, your login details will be sent to your registered email, providing you with instant access to the platform.

How Can I Cancel Or Change My Order?

For further assistance, kindly reach out to our customer support team by phone or email. Please visit our “Contact Us” page for complete contact details.

Do I need an account to place an order?

No. You dont need to create any account. An account will be automatically generated for you, and your login credentials will be delivered to your email.

How Do I Track My Order?

Our courier partner will reach out to you before delivering your order.

How Can I Return a Product?

Due to recent updates, our return policy has been revised. Please visit our “Return Policy” page for detailed information.

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